Briefing Note / COVID-19

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We hope that you are doing well and wish you all a lot of courage, especially for those who are working in hospitals and shops. Take care of yourselves ! 

Delivery costs

Due to the current situation, we had to adapt our delivery conditions and are not able to offer the delivery costs above a certain amount at the moment. The transporters have increased their rates to maintain their activities and it is not sustainable for us to offer the delivery at the moment. This is something temporary and it will not last on the long term.

Delivery of orders

Please be assured that we do our best to get the orders out as quickly as possible. The team is working day and night to ensure that we can fulfill our mission: to make healthy products available to everyone. Today, you need us more than ever so we promise we will give it our all ! 

It takes a maximum of 2 days for your parcel to be prepared and leave our warehouse. You will receive the tracking link as soon as it is picked up by the transporter. 

The delivery of your orders is still carried out but only in Europe. We are therefore no longer able to deliver to DOM-TOM.

In France: 

  • At home, delivery is made as usual in your mailbox or via contactless delivery.

  • Our Mondial Relay delivery is suspended. If your parcel is currently in the Mondial Relay network, you will have to wait until the end of the lockdown to retrieve it.

    In case your parcel is currently waiting in a relay point, you will be able to retrieve it as soon as it reopens. 

It takes between 5 and 10 days to be delivered. Parcels under 15kg are given priority so if you wish to receive your parcel quickly, please give priority to small orders. 

If you do not pick up your parcel, refunds are only accepted if and once your parcel is returned to our warehouse. If it is blocked in the transporter's network, you will have to wait for us to have it back. 

Update from March 27th: the following zip codes are no longer delivered for the moment:

  • ACP Gennevilliers : 92110, 92200, 92230, 92250, 92270, 92300, 92390, 92400, 92600, 92700, 92800, 93200, 93210, 93240, 93380, 93430, 93450, 93800

  • ACP Saint-Ouen Paris :  75008, 75017, 75018

  • ACP Rungis : 91160, 91200, 91260, 91300, 91320, 91420, 91430, 91550, 91973, 92120, 92140, 92160, 92170, 92220, 92240, 92260, 92290, 92320, 92330, 92340, 92350, 94110, 94150, 94230, 94240, 94250, 94260, 94290, 94310, 94320, 94390, 94480, 94550

  • Monaco : zip code 98000

In Belgium: 

  • At home, delivery is made as usual in your mailbox or via contactless delivery.

  • At a post office, delivery is only made to the post offices offered on the website.

It takes between 3 and 8 days to be delivered.

Anywhere else in Europe:

  • At home, delivery is made as usual in your mailbox or via contactless delivery. 

It takes between 5 and 14 days to be delivered.

Our security measures

In the interest of transparency, here are the details of the measures taken by Kazidomi and our subcontractors to ensure optimal protection measures. 

Since Monday, all our teams have been working from home. 

Our priority is to ensure that our teams are safe so that we can continue to maintain our business.

Kazidomi ensures daily that protective measures and barrier gestures are respected by everyone.

In our various logistics centers, health and safety measures have been taken:

  • Gloves and disinfectant material are distributed to all order pickers.

  • The working areas are regularly cleaned and disinfected.

  • All work stations are spaced out to ensure that safety distances are maintained.

  • People at risk or with any symptoms do not come to work.

This page will be regularly updated as the situation evolves.

If you have any questions, our customer team is always available and at your disposal by email via hello@kazidomi.com.
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Requests are processed in a chronological order. Therefore, there is no need to send multiple messages, we will get back to you as quickly as possible. 

With lots of love and hope that all this will end quickly, the Kazidomi team.




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