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General Terms and Conditions


Access to and use of the www.kazidomi.com website are subject to the present general terms and conditions. The customer is required to carefully read the general terms and conditions before placing an order.


Identification of the service provider Kazidomi


Kazidomi srl
Address :
135 rue Saint Lambert
1200 Woluwé-Saint-Lambert
Belgium
Company number : 0652941840
VAT number : BE0652941840
Phone number : 0032 2 479 82 62
Email : [email protected]
Bank account: BE75068905322851
BIC: GKCCBEBB


Contract Purpose


Kazidomi offers healthy and organic products for sale online. Kazidomi also follows the BeCommerce code of conduct, a copy of which can be obtained through this link.

The customer visits the website and fills the shopping cart with the products he wants to purchase. The customer then accepts the terms and conditions and pays for his order by means of one of the payment solutions available on the website. The customer then confirms his order. Kazidomi will then send him an order confirmation email. The sales contract between Kazidomi and the customer is concluded upon receipt of the confirmation email.Kazidomi reserves the right to request additional information from the customer and to refuse
certain orders, in particular if the customer is a minor, if there is an ongoing dispute, if stock levels are too low for us to honour the order or if there is an obvious error in the description
or the price of the products. Only legally capable persons may place an order. All information regarding the Kazidomi membership is available on this page and the acceptance of the terms and conditions implies the acceptance of the conditions listed there.


Application and acceptance of the general terms and conditions


The main characteristics of the Products and the Service and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website www.kazidomi.com which the customer is required to read before ordering. The choice and purchase of a Product or Service are the sole responsibility of the Customer. Product offers are subject to availability, as specified when the order is placed. These GTC are accessible at any time on the site www.kazidomi.com and will prevail over any other
document. Where the wording of the conditions varies between French, English and Dutch, it is the French version that takes precedence. An order will imply in all cases the express and irrevocable acceptance of these general conditions by the customer. The customer will receive a link to the terms and conditions in the order confirmation email in a format that can be saved or printed. Certain provisions of the general terms and conditions apply only to consumers. In the absence of proof to the contrary, the data recorded in the Seller's computer system
constitutes proof of all transactions concluded with the Customer.

 

Delivery and payment costs and methods

 

Any delivery costs are indicated in the order summary on the website before the customer confirms the order. These costs are also included in the confirmation email. Kazidomi commits itself to do everything possible to ensure that the delivery is made within a
maximum of 4 working days in Belgium and 8 working days in Europe to the address indicated by the customer or to the collection point chosen by the customer. For security reasons, the customer may be asked to show proof of identity upon delivery. If the customer is absent the first time courier makes a delivery attempt, a second delivery attempt may take
place. In case of a second absence, or if a second delivery attempt does not take place, the parcel will be made available in a collection point close to the destination. No compensation
can be claimed by the customer in case of late delivery.
At the time of delivery, the customer shall check and confirm the information and data on the invoice. He also confirms that the delivered products, insofar as this is visible, conform to the
description that Kazidomi provided and that they are suitable for the usual use of such products. Any defect must be communicated to the courier or the collection point. If some
products do not meet these standards at the time of delivery, the customer must also immediately inform Kazidomi's customer service.


Prices and information on the website


All prices mentioned on the website include VAT and other taxes. These prices are subject to change at any time and do not include, if applicable, the delivery costs which are charged in
addition. The prices paid by the customer are those mentioned on the website at the time of the confirmation email, except in case of obvious error. These prices are fixed and not subject
to revision during the applicable period but the Seller reserves the right, outside of this period, to modify the prices at any time.


The photos and other illustrations used to present the products have no binding value and may present products or elements not included in the displayed price.


Orders


It is up to the Customer to select the products he wishes to order on the site www.kazidomi.com, based on the following steps:
The Customer connects to his customer area. The Customer chooses a Product which he puts in his basket, and which he will be able to remove or modify before validating his order and
accepting these general terms and conditions. The Service must be added to the basket when the first order is placed. He will then enter his contact information and choose the delivery
method. After confirmation of the information, the order will be considered final and will require payment from the Customer according to the terms and conditions.
The Product offering is valid as long as the products are visible on the site, within the limits of available stocks.
The sale will be considered valid only after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.
Any order placed on the site www.kazidomi.com constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. The Customer may follow the progress of his order on the site. Any cancellation of the order by the Customer will be possible only before the delivery of the Products (independently of the provisions relating to the application or not of the legal right of retraction).
Free trial membership policy: Customers can try the annual membership free of charge for 30 days, without being charged during this period. During this period, they can withdraw at any
time by contacting customer service. If no withdrawal is made during the 30 days, the customer will be charged at the end of the 30 days, and no refund of the membership can be requested.
A customer will not be eligible for the free trial if they have been a member in the past. The total duration of membership including the free trial is 1 year. 1 month free trial + 11 months
membership.
If a customer places an order without being a member, he will still be eligible for the free trial the next time he visits the site. A promotional code can be used on the membership with the
free trial but it will only be taken into account after 30 days. If a promo code offering a free membership is used, the order will be generated when the membership is taken and not 30
days later. In this case, there is no free trial. It is not possible to take the membership and pay by bank transfer.
The amount saved during the trial period will be included in the total savings calculations. The same person can only access the free trial once. Kazidomi therefore reserves the right to
block access to a person who creates several accounts in order to access the free trial several times. The free trial is only valid on the annual membership, not on the monthly membership.
Promotional codes on membership are only valid for the first year - membership is renewed at full price.
Cancellation Policy for Members: You may cancel your monthly membership within the 30 day cancellation policy via the following link. However, all membership fees paid prior to cancellation are non-refundable and you are responsible for all fees from your chosen membership payment method prior to cancellation.
You are able to request a refund of your annual membership after one year from the date of purchase (or the start of the free trial if one has taken place) less any coupons, gifts or other
discounts received. Your membership reimbursement is conditional on renewal of your membership and will always be provided as vouchers (not cash).  If you have saved more through your membership than the value of
membership, no refund can be granted.


Customer area – Account


In order to place an order, the Customer needs to create an account. To do so, he/she must register by filling in the form made available to him/her at the time of his/her order. Whilst doing so, the Customer undertakes to provide sincere and accurate information concerning his/her contact details, in particular his/her email address. The Customer is responsible for updating the information provided. He can modify this information by connecting to his account.
To access his personal space and order history, the Customer will have to identify himself using the e-mail address and password that he provided when registering and which are strictly personal. As such, the Customer shall refrain from disclosing them. Should he share this information, he is solely responsible for all consequences of such a disclosure. The Customer's personal space is strictly reserved for the Customer's use and may not be used by any other Customer.
The Customer may also request to unregister by going to the dedicated page on his personal space or by sending an email to: [email protected] The closure of his account will be
carried out in a timely manner.
In case of non-compliance with the general conditions of sale and / or use, the site www.kazidomi.com reserves the right to suspend or even close the account of a customer
after notice sent by electronic means which remains unheeded. Any deletion of account, whatever the reason, results in the deletion of all personal information of the Customer.
The Seller cannot be held responsible for any event due to a case of force majeure resulting in
a malfunction of the site or server, including allowing for any interruption or modification in
case of maintenance. The creation of an account implies the acceptance of the present general conditions of sale.


Right of withdrawal (only for consumers) and return costs


The customer has the right to withdraw from the contract within 14 calendar days from the
receipt of his order, without penalty and without giving any reason except for food products.
Where food products have been ordered, the customer will not be able to withdraw from the
order once it has been shipped.
The time mentioned in the first paragraph runs from the day :
1° Of the conclusion of the contract, for the contracts of provision of services and those
mentioned in article L. 221-4 ;
2° Of the reception of the good by the consumer or a third party, other than the transporter,
designated by them, for the contracts of sale of goods. For contracts concluded off-premises,
the consumer may exercise his right of withdrawal as of the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a
good composed of multiple lots or parts whose delivery is staggered over a defined period,
the period runs from the receipt of the last good or lot or part.
The customer can introduce his request either by contacting the customer service via the
contact page of the website, or by returning the withdrawal form (see appendix) completed by
mail or email, or by sending a clear request in this sense. He can ask to exchange the products
or to be refunded.
During the return period, the customer will take the utmost care of the products and their
packaging. The customer shall only unpack and use the products to the extent necessary to be
able to judge whether he wishes to keep them or not. If the customer wishes to exercise his
right for a return, he shall return the products, with all possible accessories (notices,
documentation, etc.), to the following address HELLESTRAAT 89, 1800 VILVOORDE
BELGIUM. The return of the products must be done within a maximum of 14 days from the
date of the exercise of the right of withdrawal. Returns must be made in their original and
complete condition (packaging, accessories, instructions, etc.) allowing them to be
remarketed in new condition, accompanied by the purchase invoice. Damaged, soiled or
incomplete products are not accepted. All costs associated with returns are the responsibility
of the Customer.
Kazidomi will refunds packages not received or returned by the customer with a deduction of
15€ for the processing of the order and 15€ for the shipping costs related to the return of the
package.
Kazidomi will reimburse the customer using the same method of payment that the customer
used to place the order. The refund will be made with deduction of the shipping and
preparation costs paid by the customer or borne by Kazidomi. The refund will be made within
14 days after Kazidomi has been made aware of the withdrawal request, provided that
Kazidomi has received the returned products or that the customer has provided proof of
shipment.
The customer will be held responsible for any handling of the products other than that
necessary to establish the nature, characteristics and proper functioning of the products.
The consumer cannot exercise his right of withdrawal when:
- the goods supplied have been made to his specifications or significantly personalised;
- the goods supplied cannot be returned or are likely to deteriorate;
- the goods supplied are food products
- the goods supplied are sealed and have been unsealed after delivery and cannot be returned
for reasons of hygiene or health.


Product compliance


Kazidomi guarantees that the products meets the requirements of the contract, the
specifications described on the site and all reasonable expectations as to their quality and
usefulness. In the event that an apparent defect or other issue is identified, the customer is
bound to report this to Kazidomi immediately, and failure to do so will result in him
forfeiting his contractual rights, without prejudice to the rights granted by articles 1649bis et
seq. of the Civil Code if the customer is a consumer and by articles 1641 et seq. if the
customer is not a consumer. In this second case, it is assumed that Kazidomi was not aware
of the hidden defect.
In addition, we would like to clarify that we always offer products that we buy from the
original manufacturers and their wholesalers. In case of doubt about the authenticity of the
products, the consumer can find more information and advice on the website
https://www.cecbelgique.be. In case of suspected counterfeiting, the consumer can always
file a complaint via the contact point.


Proof


The e-mails and the automatic registration systems of the website serve as proof, in particular
for the date of the order and its content.


Customer service and possible complaints


Our customer service department will do its utmost to answer your questions, suggestions or
complaints and help you as best as possible. It can be reached :
- via contact page of the website
- by e-mail: [email protected]
- by phone: 0032 2 479 82 62
- by mail: Kazidomi, Customer Service, 135 rue Saint Lambert, Woluwé-Saint-Lambert,
Belgium


Responsibility


Kazidomi cannot be held responsible for any misuse of the products or for any modifications
of the products made by the manufacturers. Kazidomi's responsibility will in any case be
limited to the amount charged for the order and Kazidomi cannot be held liable for simple
errors that may remain present despite all the attention given to the presentation of the
products. In no case can Kazidomi be held responsible for indirect or consequential damages
or for damages that were not foreseeable at the time of the order. Neither the photos,
illustrations or product sheets are binding for Kazidomi. All such information is indicative.
The customer agrees to carefully read the instructions provided by the manufacturer on or in
the product packaging.

Online Review Policy

 

Kazidomi works with the company Reviews.io to certify its online reviews in order to allow a third party to ensure the validity of the reviews posted.

All users of the Kazidomi website can create an online review. Reviews are collected directly on the Kazidomi website.

Reviews.io allows to verify the authenticity of the reviews by consulting the customer's order history in order to identify if he/she has consumed a product or not and thus display this review as verified.

Random checks are also implemented by the company Kazidomi.

 

False reviews are excluded as much as possible by identifying abnormal behavior on the platform and by monitoring the email addresses used to issue these reviews.

Reviews must meet certain conditions, otherwise they may be deleted:

They must reflect a real experience of using the product

They cannot be violent, rude, hateful or deemed inappropriate for other users to read

They must refer to the use of the product, or the site

Reviews are published in their entirety and are not modified without the user's consent.

 

Users can report a potentially false or inappropriate review by contacting the customer service on the chat, by email, or by phone. An investigation will then be opened by customer service who will verify the posted review, and contact the customer to determine if the review can remain published.

 

The reviews are sorted by default from the most recent to the oldest, they can be sorted based on the ratings also by the user.

 

The method of calculating the "stars" is based on the average of the published reviews.

A "Verified Review" label is used for reviews that correspond to users who have placed an order and then validated their review.

No paid reviews are used on the Kazidomi platform. Some users receive vouchers to consume on the site, but no express agreement would compel them to rate the site or the products in any way. Reviews remain free as long as they are respectful and reflect the user's experience with the site or the products.


Personal data


Kazidomi respects the Belgian law of December 8, 1992 as revised on the processing of
personal data. The customer has the right to access, modify, rectify and delete his personal
data by contacting Kazidomi.
Kazidomi may contact its customers by e-mail, postal mail or telephone in the context of
marketing campaigns or satisfaction surveys.
Kazidomi commits itself not to communicate the contact information of its customers to a
third party without prior agreement.


Organic label and use of products


Kazidomi is a certified organic webshop (Control by BE-BIO-03). The products sold on
Kazidomi cannot be used for resale by a company. The organic certificate will in no case be
valid for companies buying our products with the aim of reselling them or transforming them
in order to resell them.


Intellectual property rights


The name and logo of Kazidomi as well as those of the companies listed on the website are
protected names and trademarks. The intellectual rights related to the website are the
exclusive property of Kazidomi or its contractors. The information on the website may not be
made public, reproduced or modified without the prior written consent of Kazidomi, except
for strictly personal use.


Miscellaneous


The fact that a provision of these terms and conditions is declared invalid, illegal or void does
not affect the validity, legality or enforceability of the other provisions. Kazidomi's failure to
require the strict application of one or more provisions of the terms and conditions does not
constitute an implied waiver of its rights and does not prevent it from subsequently requiring
strict compliance with these provisions.
Kazidomi is not responsible for the delayed execution or non-execution of the Service due to
force majeure. Cases of force majeure include war, riot, insurrection, interruption of
transportation, import or export problems, strike, lockout, shortage, fire, earthquake, storm,
flood and any other case recognised by the Belgian courts. In case of force majeure,
Kazidomi is entitled to deliver the products within 60 days following the contractually agreed
upon date. After this period, the customer may cancel the order.
Any dispute will be governed by Belgian law. Only the courts of Brussels are competent.
You can register your case on the European ODR platform:
https://ec.europa.eu/consumers/odr/.
Annex: withdrawal form
Complete and return this form only if you wish to withdraw from the contract :
I hereby notify you of my withdrawal from the contract for the sale of the following goods:
- Order placed on ..................................... (please fill in the date)
- Order received on.................................... (please fill in the date)
- Name of the person who ordered: .....................................................
- Address given when ordering:....................................................................
......................................................................................................................................................
- Date: ..................................................................
- Signature (only if this form is submitted as a physical copy) :

..............................................................................

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